What is a Digital Strategy? And Why Do I Need one?

A digital strategy is a form of strategic management and a business answer or response to a digital question,[1] often best addressed as part of an overall business strategy. A digital strategy is often characterized by the application of new technologies to existing business activity[2] and/or a focus on the enablement of new digital capabilities to their business[3] (such as those created by the Information Age and often as a result of advancements in digital technologies such as computersdatatelecommunicationsInternet, etc.). As is the case with its business strategy parent, a digital strategy can be formulated and implemented through a variety of different approaches.[4] Formulation often includes the process of specifying an organization’s vision, goals, opportunities and related activities in order to maximize the business benefits of digital initiatives to an organization. These can range from an enterprise focus, which considers the broader opportunities and risks digital can create and often includes customer intelligence, collaboration, new product/market exploration, sales and service optimization, enterprise technology architectures and processes, innovation and governance; to more marketing and customer-focused efforts such as web sites, mobile, eCommerce, social, site and search engine optimization, and advertising.

Digital Strategy Map

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