How to Create Great Customer Experience Strategy, According to Adobe and eConsultancy’s latest 2016 digital marketing report

Post summary:

  • What is customer experience (CX)?
  • How is CX different from customer service?
  • How important is customer experience?
  • 7 ways to create a customer experience strategy

The 2016 Digital Marketing Trends Report by Econsultancy and Adobe asked companies to indicate the single most exciting opportunity for their organization in 2016 – and for the third year in a row, the same answer came out on top.

And The Winner Is: Customer Experience Strategy

Can you guess what the most exciting opportunity for a business is?

If you guessed ‘customer experience’ (or CX), you guessed right.

So, how do you create a great Customer experience?

Oh Hey! You Clicked It...OMG.#Winning #Blessed

Oh Hey! You Clicked It...OMG.
#Winning #Blessed

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